Won't make this mistake again.In an age of Amazon Prime, Uber Eats and same day pickup this company seems to stand behind the philosophy of we will ship it when we get to it. Sincerely, Karmen,Hello . If you will email us at customerfirst@fanatics.com, we will be happy to look into this! We would love a chance to make this right. No customer service at all that will respond to you. I will never shop with them again and it's a shame MLB has partnered with them in order to sell products.I ordered a jersey for my son's birthday more than 6 months ago now, they sent me the wrong size. Fanatics.com is the ultimate sports apparel and Fan Gear Store. Reçue des plombes après le paiement et une relance par email elle est arrivée endommagée. Please contact us at customerfirst@fanatics.com so we may assist you further with your defective items. Sincerely, Karmen.© 2020 Trustpilot, Inc. All rights reserved.Order Number added......I've been ordering team items for years….Company turned out to be extreamly helpful!This was a bad experience from the jump...More than 6 months ago returned jersey, and still no refund. Thanks, Robert,Evrard , we understand your frustration. The print of the tshirt was terrible. When it arrived, it had an awful chemical smell. Correct me if I'm wrong but $116.95 minus $9.99 equals $106.96. Thanks, Robert,Hello Amandine, we will be happy to assist you with your return! Et après plusieurs mails envoyés, dont les réponses ont du se perdre, un autre fan s'est vu répondre que les FDP s'expliquaient par l'emballage et la protection du colis, ainsi que par sa taille et son poids. She was the worst - abrupt and insulting. We would like to review the order and resolve this issue for you. Can you please email me at Customerfirst@fanatics.com. Rien à dire ! We are terribly sorry about your experience with this order so far. Sincerely, Julian,Hello Dimitri, thank you for your feedback! Pour ceux qui trouvent que le site n'est pas très esthétique et pratique, je pense qu'ils n'ont pas réellement passé beaucoup de temps dessus... Il suffit de rester 10min sur le site pour comprendre son fonctionnement. Et depuis la grogne de nombreux joueurs (ainsi que des ventes désastreuses je suppose ^^), les FDP, tout produits confondus, s'élevent aujourd'hui au maximum a 17 euros... Dur de ne pas avoir l'impression de ne pas être pris pour une c*n ! Can you email us at customerfirst@fanatics.com with your order details? Thanks, Robert,Hello TJ. I have approximately 20 jerseys. !I have written to them asking for a refund and so far no news from them. I will be more than happy to further assist you. Can you please email me at Customerfirst@fanatics.com. In our system we try to inform customer that the item will ship on or before 11/17/2020. Not cool. I just recently purchased a new jersey for my daughter as one of her graduation presents. I’ve washed it twice and the white numbers are cracking and have a black tint (the color of the jersey is black). Proceeds to talk while I'm talking, says she's using a calculator to prove her point, I simply state I don't see the breakdown on the order in my account because the break down isn't applied per item, but one lump sum. In researching your order we found that you actually received the item you purchased. Can you please email me at Customerfirst@fanatics.com. First off, there’s no CR phone number listed their site. Aucun coût supplémentaires, ni de problèmes de tailles. I won't buy from them again.I have no idea how companies like this exist...I ordered a couple items for my boyfriend for Christmas that guaranteed to be delivered by 12/24 if I paid the ridiculous $19.99 shipping fee or I would receive my complete order for free...with a guarantee like that I felt confident I would receive it before Christmas which was important so I paid the $19.99 shipping fee, ordered it on 12/20, and it looked like it was going to be on time until the 24th when it was supposed to arrive...and it never did...now it says it will be here by the 26th...pretty pissed off I searched online for the guarantee...only to find this is is a reoccurring issue with this company...I can't contact them until the 26th since today is Christmas...but it looks like other customers had or are having a hard time getting there guaranteed money no back... And after reading the policy on their website it looks like that may be the case...I hope not but be it be appears they have no quality customer service.. And don't care about their customers...I purchased an item from Fanletics through Amazon. Thanks, Robert,Hello George, thank you for your feedback! They just completely didn’t care!! Our number one concern is customer satisfaction. Terrible quality and customer service. Can you email us at customerfirst@fanatics.com with your order details? Un produit a 55 euros passant a 65 euros, puis avec les promotion, on le ramene a 50. You just lost a very loyal customer.I ordered a size large College logo sweatshirt for my son for his birthday For $109. Filtrer par : Filtrer par : Pierre-Louis 4 avis. According to their website, Fanatics.com is a “Top 50 Internet Retailer Company,” and currently has the broadest online assortment of officially licensed items, with hundreds of thousands of products on their website through two different brands, Fanatics and FansEdge. Enfin j ai une réponse à mes mails et courriers qui me dit de retourner à mes frais en recommandé le colis, tant pis je vais payer mais j espère surtout être remboursée. Impossible de les contacter, j’ai essayer d’appeler, envoyer des mails et même demandez un remboursement ... ils ne m’en jamais répondu c’est vraiment irrespectueux de leurs part, j’ai même tenté d’appeler le service en Angleterre et ils disent que c’est avec celui des États Unis qu’ils faut voir.J'ai passée une comande d'environ 300euros , jai reçu ma premiere partit suivit par DHL ,le top la deuxieme partot qui est 130euros ,sa fais des mois que j'attend mon colis , au finale jai demander a être remboursé , il me dise le remboursement a etais effectué alors que jai rien sur mon compte , au finale je vais porté plainte car ses pas sérieux je déconseille se site de m***e.Rien à dire ! Any products returned to this company that has been customized or is not in the original condition as detailed above will be donated to charity, and no refund or store credit will be issued to the customer.Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through the Help link at the bottom of the page, and then the Email Us link on the right hand of the page.You can also use the website’s Live Chat feature to speak to a company representative during the hours it is available.This company appears to have mixed reviews, with many of the unhappy customers detailing similar experiences that led to frustration and dissatisfaction. They have sales and discount codes all the time. We will be happy to assist you. So did an e-mail telling me it’ll be December 2020 before they ship.Ordered a custom print on a Georgia Bulldogs Custom Sport Wordmark Long Sleeve T-Shirt. I received the jersey at the end of October. We are very sorry for any inconvenience regarding your order. Sincerely, Robert.© 2020 Trustpilot A/S. Je recommande !J'ai commandé un hoodie medium size pour mon copain mais ça avait plutôt l'air d'un item enfant.Fan de world of warcraft j'ai passé commande début novembre 2019 d'une statue. Le sav est lamentable, je n'ai jamais vu ça. You cannot return them. Sincerely, Karmen,We apologize for any inconvenience. Unfortunately, we only can respond on the American pricing of products. So I call and get a rep who I'm telling about the item I'm returning. Again we sincerely apologize and hope to hear from you soon. I ordered early So i can have one for the start of the season. The new ship date for this order is September 24th and we have issued a refund for your shipping charges. The next day I placed an order with a company in China And paid $2.49 for shipping. Sincerely, Julian,Hello Jake. I’ve placed 2 separate orders for masks. Never seen anything like it. I see people on facebook who ordered theirs in May 2020 and got theirs before mine. TJ said I can buy another one for $59! Fanatics won't give me a reason but only say u can return it. I will be more than happy to further assist you. I placed an order with them And paid $16.99 for shipping. Can you please email me at Customerfirst@fanatics.com. Didn't even put it on, but washed in cold water, low heat tumble dry per directions on shirt label. I say the price was originally 34.99 but now I'm only being refunded 24.99, why is that? I tried their customer service. If Fanatics shipped through USPS or UPS even DHL makes a better job than fedex. Get your act together, Fanatics. Sincerely, Julian,Hello Christopher, thank you for your feedback! I get an email from Fanatics on 8/28/20 telling me my item is delayed and then spoke with an agent through their website who told me the "large size is out of stock." Also, I can't cancel my order because it was a "custom" jersey. You have to do live chat, which is pain with long wait times. Can you please email me at Customerfirst@fanatics.com. It looks like the shipping date in NOVEMBER 17th! Just do you job.I ordered Tom Brady jersey 4/15/2020. My son likes team logo clothing. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. J'envoie des mails et jamais de réponses, j'essaie d'appeler leur numéro et vous tombez sur un automate qui raccroche. I also have to wait for the return to process and then I will get my money back. Since it was during a promo period I only paid $116.95 after tax and shipping for one of those Nike Vapor Limited. When I go to pick which item I want shipped back, I notice a huge price difference from what I paid to what the refund would be (and this is outside the $9.99 shipping label). Thank you for reaching out regarding your experience. Sans parler de l'absence de nombreux produits qui devaient arriver au cours des semaines suivant la mise en ligne du nouveau site, et que nous n'avons toujours pas vu... Mais voila que les Soldes de Noël arrivent, peut-être faudrait-il mettre sa rancœur de coté, et expliquer a Fanatics Europe ce qui ne va pas pour l'améliorer... Mais quelle surprise de voir que les prix ont été gonflé en même temps que de mettre en ligne les promos ! I on average I place an order 2-5 times a year, so I’m very confused on why it was sent to the old address. Au final, vu le prix de la statue (360 euros) je suis marron d'au moins 170 euros.Voici mon aventure avec Fanatics. We cannot issue a refund for the item you received until it has been returned to us. And that's when the issue starts. In addition, their website does mention a “Low Price Guarantee.”.This guarantee states that if you find the identical item you purchased from their website on a competitor’s website that is priced lower than the item you purchased, you can call one of their Customer Experience Professionals and they will match the lower price after confirming the identical nature of the items.Their website states that they offer a 365 day Return Policy, giving their customers the ability to return their merchandise up to 365 days from the date the item was shipped, as long as the item is in original, unused, unworn condition and still has all the original tags and labels.Customized items are final sale and cannot be returned. Again, we apologize and hope to hear from you soon. i should have read these reviews before hand. Do not order anything from them!Ordered a customized Jaylen Brown jersey on 8/10/2020. Sincerely, Julian.Good afternoon, J Shepard. I’ve ordered lots of sports fan shirts, sweatshirts, sweatpants, pajama pants ect from this site. Once the label has been created, you will receive a shipping confirmation email. We would like the chance to look at this further and completely resolve this for you. Not to disparage her or make assumptions about her nationality, but I have found that customer service women from India have no idea how to talk to customers. It's a rip off and a scam on returns on top of bad customer service. I am very sorry that the order hasn't shipped yet. Thanks, Robert,Oscar, we understand your frustration. Sincerely, Julian,Hello Alessia, thank you for your feedback! Thanks, Samyia,Hello Sébastien, we're so sorry about you not receiving your refund. www.fana tics.com. There are plenty of other sellers who will value your business.I ordered a custom jersey on October 18, 2018. Its pretty bad when amateur ebay shippers can get the item to you a week sooner then a national company. If this is not the case, you can always reach out to us by email at Customerfirst@fanatics.com. Please let us know if we can be of further assistance. She says I see here it was $29.99 for the total after the discount. It appears you have placed your order with a different company and not Fanatics. Fanatics Avis 2 384 • Mauvais . Pour d'autres ça a été la galère mais pour moi nickel. Save your money and buy elsewhere!They claimed they honor low price for same item, but now they are saying only on their site and with 15 days!the product quality is very very very BAD. I made the mistake of not reading the reviews, as I thought Fanatics was a reputable company. Au final on me dit "On vous a remboursé le 22 novembre". Sincerely, Karmen,Hello. Un statue 175 euros passant a 215, puis... Ah beh non, sur les statues y'a pas de promos.J'ai commandé un maillot des Celtics début décembre et jusque que là tout va bien. First I look to the website to find the return policy, pretty easy to find. Can you please email me at Customerfirst@fanatics.com. FR. Je déconseille très très fortement ce site et je ne suis pas prête de recommander dessus.J’ai commandé un maillot de NHL il est pas arrivé chez le transporteur DHL , quand j’appelle fanatics et j’explique que mon colis a été perdu ils me disent qu’ils vont voir ce qu’ils peuvent faire. J'avais déjà commandé sur le site et reçu mes commandes. Tous droits réservés.je commande des masques sur le site du PSG.Fanatics en europe, des escrocs sous le signe de l'incompétence !Conditions d'utilisation pour les auteurs d'avis. Email us at customerfirst@fanatics.com with your order details. Now I'm left waiting in limbo. Please email customerfirst@fanatics.com with your order number. James Hawkins is on Facebook. It wasn't custom it was the exact one that your provide a picture for in your website.
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